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Jitterbit is vigilant at applying safe and secure integration processes. We use strict security measures to protect our customers’ valuable information, and constantly evaluate and improve our systems and processes to keep abreast of the latest security demands.
After examining the logs, it was inconclusive what caused the hangup process. Looking at the runnings operations, it did not appear to show anything abnormal and seem to run on a regular schedule over the past week without reoccurrence of the problem. The team will continue to monitor and investigate for any anomalies.
Posted Sep 04, 2018 - 18:21 UTC
Resolved
This incident has been resolved.
Posted Sep 04, 2018 - 18:11 UTC
Monitoring
We are still monitoring and investigating.
Posted Aug 29, 2018 - 15:49 UTC
Identified
Around 11:00am UTC, some customers in EMEA were reporting issues with their workload on Cloud Agents. After further investigation, the team narrowed down the problem to a pair of Cloud Agents that were having issues processing.
Due to a procedural error, these Cloud Agents were left in the pool, while attempting to clear the hangup. As a result, jobs were not rerouting properly to other Cloud Agents in the pool. Once the hangup was cleared, job communication resumed and processed.
We are still investigating what might have caused the issue with the hangup.
Posted Aug 28, 2018 - 11:00 UTC
This incident affected: EMEA Harmony (Management Console).
