Jitterbit System Status

Here you will find real-time information on Jitterbit system performance. Click on "Subscribe to Updates" in the upper right corner to receive email or text message notification.

    Jitterbit is vigilant at applying safe and secure integration processes. We use strict security measures to protect our customers’ valuable information, and constantly evaluate and improve our systems and processes to keep abreast of the latest security demands. Jitterbit's security features are summarized below.

    Jitterbit Harmony Cloud Application Security Features

    • Encrypted messaging
    • Web Services security (v3)
    • HTTPS encryption
    • No inbound connections from cloud to ‘agent’ (i.e. the server running on customer’s network)
    • Authentication
    • Access control lists
    • SOC2
    • FIPS 140-2 encryption and unique per customer encryption keys
    • Password encryption
    • Two-factor authentication
    • Single sign-on (SSO)
    • Configuration of integration projects deployed on Jitterbit Harmony to meet several industry-specific regulations and standards, including HIPAA and Cloud Security Alliance (CSA).

    Data Center Security

    • Highly secure data centers with state-of-the-art electronic surveillance and multi-factor access control systems
    • 24×7 professional security staff
    • Least privileged based access system
    • Fire detection and suppression
    • 24×7 power, UPS (uninterruptible power supply) provides backup power
    • Climate and temperature control
    • Monitored electrical, mechanical, and life support systems and equipment so that any issues are immediately identified
    • Multiple availability zones allow you to remain resilient in the event of system failures and natural disasters
    • Storage device decommissioning
    • Business continuity management
    • High availability and fault tolerance
    • Data replication and backup
    • SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II)
    • SOC 3
    • FISMA, DIACAP, and FedRAMP
    • PCI DSS Level 1
    • ISO 27001
    • ITAR
    • FIPS 140-2

    Network Security

    • Secure network architecture including firewall and other boundary devices that employ rule sets, access control lists (ACLs)
    • Distributed Denial of Service (DDoS) protection and mitigation
    • Port scanning, spoofing, and sniffing defenses
    • Network host vulnerability scanning
    • Secure access points – API endpoints that allow secure HTTP (HTTPS) access
    • Transmission protection using SSL
    • All Agent / Studio to cloud communication using SSL/TLS encryption (HTTPS)
    • Penetration testing
    • Host hardening
    • Network monitoring and protection

    Jitterbit Security Release Policy

    • Jitterbit releases critical patches within four weeks of the first report, or earlier.

    Jitterbit Privacy Policy

    All Systems Operational
    Harmony US - East   Operational
    Harmony US - West   Operational
    API Gateway US - East   Operational
    API Gateway US - West   Operational
    Harmony EMEA - West   Operational
    Harmony EMEA - East   Operational
    API Gateway EMEA - West   Operational
    API Gateway EMEA - East   Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Past Incidents
    Apr 21, 2018

    No incidents reported today.

    Apr 20, 2018

    No incidents reported.

    Apr 19, 2018
    Completed - The scheduled maintenance has been completed.
    Apr 19, 00:37 UTC
    Scheduled - There will be a non-disruptive maintenance window to update API Gateway with a fix 829012 to resolve intermittent 'error 429' Wed 1:00am-2:00am UTC.
    Mar 5, 23:31 UTC
    Apr 18, 2018

    No incidents reported.

    Apr 17, 2018

    No incidents reported.

    Apr 16, 2018
    Completed - The scheduled maintenance has been completed.
    Apr 16, 22:06 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Apr 13, 02:30 UTC
    Scheduled - There will be a non-disruptive maintenance window to update Harmony to version 8_30. Please see https://success.jitterbit.com/display/DOC/Release+Notes for the latest features.
    Apr 10, 14:44 UTC
    Apr 15, 2018

    No incidents reported.

    Apr 14, 2018
    Postmortem - Read details
    Apr 19, 00:16 UTC
    Resolved - All NetSuite issues, as well as the problems with the temp directory (chunking and Combinefile), have been resolved. A full RCA will be provided next week with the details of events. 

    Please contact Jitterbit support with any questions or concerns.
    Apr 14, 03:09 UTC
    Investigating - We are currently tracking an issue affecting NetSuite customers receiving the error "You are not requesting the correct data center for your company! Please correct the host in the URL." We are currently investigating and will provide updates as soon as they are available.
    Apr 13, 16:17 UTC
    Apr 12, 2018

    No incidents reported.

    Apr 11, 2018

    No incidents reported.

    Apr 10, 2018

    No incidents reported.

    Apr 9, 2018

    No incidents reported.

    Apr 8, 2018

    No incidents reported.

    Apr 7, 2018

    No incidents reported.