Jitterbit System Status

Here you will find real-time information on Jitterbit system performance. Click on "Subscribe to Updates" in the upper right corner to receive email or text message notification.

    Jitterbit is vigilant at applying safe and secure integration processes. We use strict security measures to protect our customers’ valuable information, constantly evaluating and improving our systems and processes to keep abreast of the latest security demands.

    Jitterbit Harmony Cloud Application Security Features

    • Encrypted messaging
    • Web Services security (v3)
    • HTTPS encryption
    • No inbound connections from cloud to ‘agent’ (i.e. the server running on customer’s network)
    • Authentication
    • Access control lists
    • FIPS 140-2 encryption and unique per customer encryption keys
    • Password encryption
    • Two-factor authentication
    • Single sign-on (SSO)
    • Integration projects deployed on Jitterbit Harmony can be configured to meet several industry-specific regulations and standards, including HIPAA and Cloud Security Alliance (CSA).

    Data Center Security

    • Highly secure data centers with state-of-the-art electronic surveillance and multi-factor access control systems
    • 24×7 professional security staff
    • Least privileged based access system
    • Fire detection and suppression
    • 24×7 power, UPS (uninterruptible power supply) provides backup power
    • Climate and temperature control
    • Monitored electrical, mechanical, and life support systems and equipment so that any issues are immediately identified
    • Multiple availability zones allow you to remain resilient in the event of system failures and natural disasters
    • Storage device decommissioning
    • Business continuity management
    • High availability and fault tolerance
    • Data replication and backup
    • SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II)
    • SOC 2
    • SOC 3
    • FISMA, DIACAP, and FedRAMP
    • PCI DSS Level 1
    • ISO 27001
    • ITAR
    • FIPS 140-2

    Network Security

    • Secure network architecture including firewall and other boundary devices that employ rule sets, access control lists (ACLs)
    • Distributed Denial of Service (DDoS) protection and mitigation
    • Port scanning, spoofing, and sniffing defenses
    • Network host vulnerability scanning
    • Secure access points – API endpoints that allow secure HTTP (HTTPS) access
    • Transmission protection using SSL
    • All agent/studio to cloud communication using SSL/TLS encryption (HTTPS)
    • Penetration testing
    • Host hardening
    • Network monitoring and protection

    Jitterbit Security Release Policy

    • Jitterbit releases critical patches within four weeks of the first report, or earlier.
    All Systems Operational
    North America - East   Operational
    North America - West   Operational
    EMEA   Operational
    Harmony LIVE   Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    EMEA Certificate Update Feb 1, 02:30-03:00 UTC
    Jitterbit API Gateway is scheduled for a certificate update for *.jitterbit.eu on Feb 1, 2018 02:30am UTC.

    As part of this update, Jitterbit will be switching CA certificate providers from Symantec to Amazon.

    We don't anticipate any downtime or changes required on the customer end. However, there may be cases where customers have restrictions in their environment and would need to add new root and intermediate certificates which are provided here: https://www.amazontrust.com/repository/.

    A test url (https://test-api.jitterbit.eu) has been provided to verify if root or intermediate certificates are required.
    Posted on Jan 11, 16:53 UTC
    Past Incidents
    Jan 24, 2018

    No incidents reported today.

    Jan 23, 2018

    No incidents reported.

    Jan 22, 2018

    No incidents reported.

    Jan 21, 2018

    No incidents reported.

    Jan 20, 2018

    No incidents reported.

    Jan 19, 2018

    No incidents reported.

    Jan 18, 2018

    No incidents reported.

    Jan 17, 2018

    No incidents reported.

    Jan 16, 2018

    No incidents reported.

    Jan 15, 2018

    No incidents reported.

    Jan 14, 2018

    No incidents reported.

    Jan 13, 2018
    Resolved - NetSuite has deployed a fix for this problem and all NetSuite integrations are back to normal. We are continuing to monitor the situation
    Jan 13, 00:20 UTC
    Update - NetSuite deployed a change on January 11, 2018 that is causing NetSuite endpoints to fail for some NetSuite production and/or sandbox environments. We are working closely with NetSuite to resolve this issue as quickly as possible. NetSuite is tracking the problem using NetSuite defect number 478287. NetSuite has identified the problem, developed a fix, and is preparing to deploy this fix as soon as possible.

    NetSuite has posted the following notice to their trust site: “We have identified a problem with the Inbound Single Sign-On Feature that affects mapSso / ssoLogin Web Services operations. A fix has been identified and we are working on getting it rolled out. We apologize for any inconvenience caused.”

    https://status.netsuite.com/
    Jan 12, 16:35 UTC
    Identified - Update.
    Jan 12, 00:55 UTC
    Monitoring - Update.
    Jan 12, 00:53 UTC
    Update - NetSuite deployed a change on January 11, 2018 that is causing NetSuite endpoints to fail for some NetSuite production and/or sandbox environments. We are working closely with NetSuite to resolve this issue as quickly as possible. NetSuite is tracking the problem using NetSuite defect number 478287.
    Jan 12, 00:53 UTC
    Identified - NetSuite deployed a change on January 11, 2018 that is causing all NetSuite endpoints to fail. We are working closely with NetSuite to resolve this issue as quickly as possible.
    Jan 11, 21:20 UTC
    Jan 10, 2018

    No incidents reported.