Jitterbit System Status

Here you will find real-time information on Jitterbit system performance. Click on "Subscribe to Updates" in the upper right corner to receive email or text message notification.

    Jitterbit is vigilant at applying safe and secure integration processes. We use strict security measures to protect our customers’ valuable information, and constantly evaluate and improve our systems and processes to keep abreast of the latest security demands. Jitterbit's security features are summarized below.

    Jitterbit Harmony Cloud Application Security Features

    • Encrypted messaging
    • Web Services security (v3)
    • HTTPS encryption
    • No inbound connections from cloud to ‘agent’ (i.e. the server running on customer’s network)
    • Authentication
    • Access control lists
    • SOC2
    • FIPS 140-2 encryption and unique per customer encryption keys
    • Password encryption
    • Two-factor authentication
    • Single sign-on (SSO)
    • Configuration of integration projects deployed on Jitterbit Harmony to meet several industry-specific regulations and standards, including HIPAA and Cloud Security Alliance (CSA).

    Data Center Security

    • Highly secure data centers with state-of-the-art electronic surveillance and multi-factor access control systems
    • 24×7 professional security staff
    • Least privileged based access system
    • Fire detection and suppression
    • 24×7 power, UPS (uninterruptible power supply) provides backup power
    • Climate and temperature control
    • Monitored electrical, mechanical, and life support systems and equipment so that any issues are immediately identified
    • Multiple availability zones allow you to remain resilient in the event of system failures and natural disasters
    • Storage device decommissioning
    • Business continuity management
    • High availability and fault tolerance
    • Data replication and backup
    • SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70 Type II)
    • SOC 3
    • FISMA, DIACAP, and FedRAMP
    • PCI DSS Level 1
    • ISO 27001
    • ITAR
    • FIPS 140-2

    Network Security

    • Secure network architecture including firewall and other boundary devices that employ rule sets, access control lists (ACLs)
    • Distributed Denial of Service (DDoS) protection and mitigation
    • Port scanning, spoofing, and sniffing defenses
    • Network host vulnerability scanning
    • Secure access points – API endpoints that allow secure HTTP (HTTPS) access
    • Transmission protection using SSL
    • All Agent / Studio to cloud communication using SSL/TLS encryption (HTTPS)
    • Penetration testing
    • Host hardening
    • Network monitoring and protection

    Jitterbit Security Release Policy

    • Jitterbit releases critical patches within four weeks of the first report, or earlier.

    Jitterbit Privacy Policy

    All Systems Operational
    Harmony US - East   Operational
    Harmony US - West   Operational
    API Gateway US - East   Operational
    API Gateway US - West   Operational
    Harmony EMEA - West   Operational
    Harmony EMEA - East   Operational
    API Gateway EMEA - West   Operational
    API Gateway EMEA - East   Operational
    Operational
    Degraded Performance
    Partial Outage
    Major Outage
    Maintenance
    Scheduled Maintenance
    US: Scheduled Release May 21, 2018 May 21, 02:00-06:00 UTC
    Update - We will be undergoing scheduled maintenance during this time.
    May 17, 23:36 UTC
    Scheduled - We are pleased to announce the upcoming release of 9.0 Harmony on May 21, 2018. This new release will be deployed May 21, 2018 at 2:00am - 6:00am UTC.

    During this upgrade, there are no planned disruption or downtime. Please make sure that you DO NOT schedule any major deployment of projects or operations at this time.

    If there are any questions, please contact support@jitterbit.com. For more details on this release, please see success.jitterbit.com or check out our release notes here: https://success.jitterbit.com/display/DOC/9.0.
    May 14, 14:33 UTC
    Past Incidents
    May 20, 2018

    No incidents reported today.

    May 19, 2018

    No incidents reported.

    May 18, 2018
    Completed - The scheduled maintenance has been completed.
    May 18, 00:13 UTC
    Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
    May 18, 00:12 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    May 17, 20:30 UTC
    Scheduled - We are pleased to announce the upcoming release of 9.0 Harmony on May 17, 2018. This new release will be deployed May 17, 2018 at 8:30pm - 12:30am UTC.

    During this upgrade, there are no planned disruption or downtime. If there are any questions, please contact support@jitterbit.com. For more details on this release, please see success.jitterbit.com or check out our release notes here: https://success.jitterbit.com/display/DOC/9.0.
    May 10, 23:02 UTC
    May 16, 2018

    No incidents reported.

    May 15, 2018

    No incidents reported.

    May 14, 2018

    No incidents reported.

    May 13, 2018

    No incidents reported.

    May 12, 2018

    No incidents reported.

    May 11, 2018

    No incidents reported.

    May 10, 2018

    No incidents reported.

    May 9, 2018

    No incidents reported.

    May 8, 2018

    No incidents reported.

    May 7, 2018

    No incidents reported.

    May 6, 2018

    No incidents reported.