Jitterbit System Status

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    Performance degradation
    Incident Report for Jitterbit
    Postmortem

    Issue:

    Performance degradation when viewing activity logs from Cloud Studio, Design Studio, and the Management Console.

    Cause:

    This was caused by degradation related to an archive table on the persistence layer.

    Resolution:

    The team put in a fix to reroute transactions that allowed for queued requests to process.

    Posted Sep 18, 2020 - 16:36 UTC
    Resolved
    Incident has been resolved. We'll continue to monitor.
    Posted Sep 17, 2020 - 20:00 UTC
    Update
    We are continuing to monitor for any further issues.
    Posted Sep 17, 2020 - 18:30 UTC
    Monitoring
    A fix has been implemented and will monitor performance.
    Posted Sep 17, 2020 - 18:30 UTC
    Identified
    Update: An action has been taken to resume service to view activity logs for the last hour in NA. Additional fix will restore view activities beyond that later today. Job operation run time and access will be un-effected. Further updates will be posted.
    Posted Sep 17, 2020 - 16:34 UTC
    Investigating
    We are currently investigating a performance degradation in North America (NA) cloud with viewing activity logs. We will post an update when there is more information.
    Posted Sep 17, 2020 - 14:45 UTC
    This incident affected: NA Harmony (Management Console).
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