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    Login issue in North America Harmony
    Incident Report for Jitterbit
    Postmortem

    Issue: Degraded performance when trying to log in to the Jitterbit Harmony Management Console

    Impact: Major

    Date: 2021-05-05 21:46 UTC - 2021-05-05 22:34 UTC  (intermittently)

    Location: NA (North America)

    Duration: 48 minutes

    Summary: There was a performance degradation in Jitterbit Harmony caused by a spike in synchronization requests.

    Actions: We have increased monitoring and alerting and are looking into ways to optimize our processes and tune the underlying hardware.

    Posted May 06, 2021 - 19:36 UTC
    Resolved
    Issue has been resolved. A Root Cause report will be posted shortly.
    Posted May 05, 2021 - 23:28 UTC
    Monitoring
    The issue has been identified. An action has been taken and will monitor the results.
    Posted May 05, 2021 - 22:53 UTC
    Investigating
    We are currently looking into an intermittent login issue in North America Harmony Cloud. We apologize for the inconvenience and will post an update with our findings.
    Posted May 05, 2021 - 22:17 UTC
    This incident affected: NA Harmony (Management Console, Production Cloud Agent Group, Sandbox Cloud Agent Group, Cloud API Gateway).
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