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    NA Harmony (East): Degraded Performance
    Incident Report for Jitterbit
    Postmortem

    Issue

    Jitterbit Harmony Performance Degradation

    Date

    April 2, 2020

    Location

    NA (North America)

    Duration of Issue

    • Start: April 2, 2020 1:33 PDT (2020-04-02 20:33 UTC)
    • Finish: April 2, 2020 1:59 PDT (2020-04-02 20:59 UTC)
    • Duration: 26 minutes

    Summary

    An unbound query of the activity log caused system degradation while retrieving activity and status logs. This in turn caused delays in Jitterbit Harmony affecting the Management Console, API performance, and project deployment.

    Mediation

    After clearing the long-running query, service was restored at April 2, 2020 1:59 PM PDT (2020-04-02 20:59 UTC).

    Actions

    • Cleared errant query
    • Captured additional data in logs
    • Added additional indexes to handle this use case
    • Added additional monitoring to handle this use case
    Posted Apr 07, 2020 - 16:41 UTC
    Resolved
    A patch was applied during the emergency maintenance. Our team will continue to monitor.
    Posted Apr 03, 2020 - 20:48 UTC
    Update
    We are continuing to monitor for any further issues.
    Posted Apr 02, 2020 - 21:00 UTC
    Monitoring
    A fix has been implemented and we are monitoring the results.
    Posted Apr 02, 2020 - 20:59 UTC
    Investigating
    We are currently experiencing degraded performance in our Harmony platform in the NA (East) region. Please check back for updates.
    Posted Apr 02, 2020 - 20:33 UTC
    This incident affected: NA Harmony (Management Console, Production Cloud Agent Group, Sandbox Cloud Agent Group).
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