The Production Cloud Agent Group is being upgraded from agent version 10.8 to agent version 10.11.
The Production Cloud Agent Group is scheduled to be upgraded in the NA (North America) region on Thursday, January 16, 2020, from 5:00 pm PST through 11:00 pm PST (2020-01-17 01:00 UTC through 2020-01-17 07:00 UTC).
See Cloud Agent Groups
The Sandbox Cloud Agent Group is currently available for testing your projects with agent version 10.11 to ensure that you are ready for this upgrade of the Production Cloud Agent Group.
During this upgrade, there are no planned disruptions or downtime. If you have any questions, contact support