Jitterbit System Status

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    Intermittent DNS issues reaching jitterbit.com addresses
    Incident Report for Jitterbit
    Postmortem

    Issue: DNS resolution issues for the jitterbit.com domain

    Impact: Major

    Date: From 2021-09-09 03:31 UTC through 2021-09-10 11:21 UTC (intermittently)

    Location: Worldwide

    Duration: 1 day, 7 hours, 50 mins (theoretical maximum, most users recovered much quicker)

    Summary: Some users experienced issues accessing resources which used the jitterbit.com domain.

    Actions: We made a change to our DNS configuration which propagated incorrect data to DNS servers. These changes are rarely made, however we have enhanced our process to avoid misconfiguration in the future.

    Posted Sep 10, 2021 - 14:31 UTC
    Resolved
    This incident has been resolved.
    Posted Sep 10, 2021 - 14:22 UTC
    Identified
    The issue has been identified and a fix is being implemented.
    Posted Sep 09, 2021 - 17:40 UTC
    Investigating
    We are currently investigating reports where some users are having issues reaching the Harmony site and other jitterbit.com addresses.
    Posted Sep 09, 2021 - 14:42 UTC
    This incident affected: NA Harmony (Management Console), EMEA Harmony (Management Console), and APAC Harmony (Management Console).
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