Jitterbit System Status

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    Error 500 in Management Console
    Incident Report for Jitterbit
    Postmortem

    Issue: Some customers getting 500 error when trying to log into WMC

    Impact: Major

    Date: 2021-04-12 - 2021-04-13 (intermittently)

    Location: NA (North America)

    Duration: The issue was experienced by a subset of users from approximately 20:00 2021-04-12 to 20:00 2021-04-13 UTC (24 hours)

    Summary: A change was made in the 10.34 release that caused any older login sessions not to be valid.

    Actions: Steps have been taken to reduce any future impact caused by changes in the application.

    Posted Apr 13, 2021 - 22:22 UTC
    Resolved
    This incident has been resolved.
    Posted Apr 13, 2021 - 04:22 UTC
    Monitoring
    A fix has been implemented and we are monitoring the results.
    Posted Apr 12, 2021 - 22:22 UTC
    Identified
    The issue has been identified. Will be monitoring to verify resolution.
    Posted Apr 12, 2021 - 22:22 UTC
    Investigating
    We are investigating reports of receiving a 500 error after clicking on Management Console. This is affecting some customers but not all. The team is investigating.
    Posted Apr 12, 2021 - 20:53 UTC
    This incident affected: NA Harmony (Management Console).
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