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    EMEA Harmony (West): Outage
    Incident Report for Jitterbit
    Postmortem

    Issue:

    EMEA Outage
    Affected Services:

    • Login to EMEA Harmony
    • API execution
    • Scheduled operation execution

    Impact: Critical

    Date: 2021-06-16 10:13 UTC - 2021-06-16 11:15 UTC

    Duration: One hour and two minute outage

    Description:
    At approximately 10:13am UTC, EMEA Jitterbit Harmony experienced an outage that lasted 1 hour, 2 minutes.

    During this time, users experienced issues logging into Jitterbit Harmony, working with Cloud Studio, and/or executing operations. Some users  who were able to log in to the Harmony platform reported slow response times while navigating the web management console.

    Cause:

    Code that was released in version 10.37 had a bug that triggered only in a specific scenario. This bug caused high CPU utilization on our datastore which resulted in issues with Harmony and upstream services.

    Actions:

    A fix was put in place to address the bug.

    Posted Jun 17, 2021 - 02:22 UTC
    Resolved
    This incident has been resolved. Details will be posted today.
    Posted Jun 16, 2021 - 15:33 UTC
    Monitoring
    A fix has been implemented and we are monitoring the results.
    Posted Jun 16, 2021 - 11:10 UTC
    Identified
    The issue has been identified and a fix is being implemented.
    Posted Jun 16, 2021 - 10:46 UTC
    Investigating
    We are currently experiencing an outage in our EMEA Harmony (West) zone. Please check back for updates.
    Posted Jun 16, 2021 - 10:17 UTC
    This incident affected: EMEA Harmony (Management Console, Production Cloud Agent Group, Sandbox Cloud Agent Group, Cloud API Gateway).
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