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    Investigating issue with operation execution in North America (NA) cloud
    Incident Report for Jitterbit
    Postmortem

    Description

    Beginning 2019-10-10 19:02 UTC, North America region Harmony cloud customers began experiencing issues with scheduled operations where jobs were not executing or completing.

    Jitterbit’s Operations Team received alerts and began taking action, which did not immediately resolve the problem. The scheduler service continued to exhibit problems and jobs began to queue until the issue was determined and resolved.

    Cause

    After an extended investigation, a defect was discovered where an improperly handled exception caused the agent registration to fail. This same registration service is used by the scheduling service.

    A solution was implemented to clear and prevent this scenario caused by the mishandled exception. An permanent code fix to correct this is scheduled for the next release.

    Posted 9 days ago. Oct 14, 2019 - 19:26 UTC

    Resolved
    This incident has been resolved.
    Posted 13 days ago. Oct 11, 2019 - 04:16 UTC
    Update
    No update at this point. We are still investigating the issue.
    Posted 13 days ago. Oct 11, 2019 - 02:37 UTC
    Investigating
    We are currently investigating an issue in NA cloud with operation execution. We apologize for the inconvenience. An update will be provided here.
    Posted 13 days ago. Oct 10, 2019 - 23:07 UTC
    This incident affected: Harmony NA - East.