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Degraded performance within Jitterbit iPaaS product, which resulted in delayed or failed operation executions.
Impact
Major
Service Impact
This outage affected running operations where the status was delayed.
Location
EMEA
Problem Description
Jitterbit identified a delay in its logging and status system. This caused some operations to appear stuck in 'submitted,' which blocked scheduled operations that were waiting for the previous step to finish.
Timeline of Events (UTC)
Intermittent between 09:20 and 15:10 UTC, April 16, 2026
Root Cause
Increased data volume caused by a looping event that slowed status update frequency, causing a cascade of issues across several logging system components.
Action
Immediate Action: Removed offending looping events that put undue strain on logging and status systems.
Strategic Action:
Deploy safeguards to prevent similar surges. Implement Read/Write separation to ensure high-volume read traffic does not contend with or degrade operation runtimes. Track non-terminal operation counts to identify and alert on processing delays in real-time. |
Posted Apr 16, 2026 - 21:10 UTC
Resolved
This incident has been resolved.
Posted Apr 16, 2026 - 16:46 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2026 - 15:44 UTC
Investigating
We are currently experiencing degraded performance in our EMEA Harmony (West) zone. Please check back for updates.
Posted Apr 16, 2026 - 13:42 UTC
This incident affected: EMEA Harmony (Runtime Operation Logs).