Jitterbit System Status

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    Jitterbit is vigilant at applying safe and secure integration processes. We use strict security measures to protect our customers’ valuable information, and constantly evaluate and improve our systems and processes to keep abreast of the latest security demands.

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    Harmony iPaaS has high response time

    Incident Report for Jitterbit

    Postmortem

    Issue Summary:
    Users experienced slowness across the platform, leading to performance degradation and latency in services.

    Root Cause:
    The slowness was traced to excessive resource consumption within the data layer of the platform. This was caused by a surge in typical queries which placed an load on backend data processing systems.

    Impact:

    • Noticeable performance lag for end-users interacting with the Frontend ~~platform~~.

    Resolution:
    The issue has been identified and isolated. A fix addressing the data layer’s handling of such high-volume queries is currently being implemented and is scheduled for deployment in an upcoming platform release.

    Posted Apr 25, 2025 - 20:02 UTC

    Resolved

    We are investigating high response times in North America Harmony iPaaS
    Posted Apr 22, 2025 - 14:30 UTC